Introduction
QFEX Inc. (“QFEX,” “we,” “us,” or “our”) respects and protects the privacy of those who visit our website (“Users”) and those who sign up for and access our services (“Clients”) — collectively referred to as “you” or “your.” This Privacy Policy explains how we collect, use, and share personal information when you explore, sign up for, or access our trading platform, including services offered on our website and related trading features. By accessing and using our trading platform, you accept this Privacy Policy and its terms.If you do not wish for your personal information to be collected, used, or disclosed as described here — or if you are under 18 years of age — please stop using our platform.
Key Highlights
- We collect and use your information to provide and improve our trading platform, ensure security, and meet legal obligations.
- We share your information with trusted third parties and service providers to operate the platform and comply with legal requirements.
- You have privacy rights to request access, correction, or deletion of data we hold about you.
- Questions? Contact [email protected].
1. What Information We Collect
We collect information in three main ways: information you provide, information collected automatically, and information obtained from third parties.Information You Provide to Us
| Information Category | Description |
|---|---|
| Basic Information | Name, email address, phone number, date of birth, country of residence |
| Account Information | Username, password, profile picture, trading preferences |
| Verification Information | Government-issued ID (for KYC), proof of address, identity photographs |
| Financial Information | Bank details, investment experience, income verification, trading history, balances |
| Communication Information | Survey responses, messages to support, chatbot interactions |
| Trading Information | Transaction history, orders, positions, risk management preferences |
Information Collected Automatically
| Information Category | Description |
|---|---|
| Device and Browser Information | Device type, OS, browser, IP address, and network details |
| Usage Information | Pages visited, time on platform, clicks, and interactions |
| Trading Activity | Order patterns, trading frequency, and platform usage statistics |
Information We Obtain from Third Parties
| Information Category | Description |
|---|---|
| Public Database Information | Sanctions lists, public records, and regulatory databases |
| Credit and Background Checks | Data from credit agencies or background check providers |
| Service Partners | Information from partners about your interactions |
| Analytics Providers | Website usage and engagement data |
| Market Data Providers | Information related to trading activities and market participation |
2. How We Use Your Information
We use personal information to deliver, operate, and improve the QFEX trading platform, ensure security, and comply with regulations.A. Data Use Necessary to Perform Our Agreement with You
| Purpose | Information Used |
|---|---|
| Create and maintain your account | Basic Information, Account Information |
| Provide trading platform services | Basic, Account, Verification, Trading Information |
| Process trades and transactions | Basic, Trading, Financial Information |
| Provide customer support | Basic, Communication, Usage Information |
| Send service communications | Basic, Communication Information |
| Calculate and manage margins | Financial, Trading Information |
| Execute liquidations and risk management | Trading, Financial Information |
B. Data Use to Comply with Legal Obligations
| Purpose | Information Used |
|---|---|
| Verify your identity | Basic, Verification Information |
| Comply with AML/KYC requirements | Basic, Verification, Financial Information |
| Respond to legal requests | Any information as required by law |
| Regulatory compliance | Basic, Verification, Usage, Financial, Trading Information |
| Tax reporting | Basic, Financial, Trading Information |
| Market surveillance and reporting | Trading, Usage Information |
C. Data Use for Our Legitimate Interests
| Purpose | Legitimate Interest | Information Used |
|---|---|---|
| Improve our trading platform | Enhance user experience and services | Usage, Basic, Trading Information |
| Informational communications | Provide relevant educational content | Basic, Usage Information |
| Security and fraud prevention | Protect users and platform integrity | All categories as necessary |
| Research and analytics | Improve user experience | Usage, Communication, Trading Information |
| Risk management | Manage operational risk | All categories as necessary |
| Market making and liquidity provision | Maintain orderly markets | Trading, Usage Information |
D. Data Use Based on Your Consent
| Purpose | Information Used |
|---|---|
| Device-based settings | Device and Browser Information |
| Optional communications | Basic, Usage Information |
| Enhanced trading features | Trading, Usage Information |
3. How and Why We Share Your Information
We share information with trusted third parties to operate the platform, comply with laws, and provide seamless service.Service Providers
| Type of Service Provider | Information Shared |
|---|---|
| Identity verification services | Basic, Verification Information |
| Background check providers | Basic, Verification Information |
| Email and communication tools | Basic, Communication Information |
| Analytics providers | Usage Information |
| Security services | All categories as needed |
| Customer support vendors | Basic, Communication Information |
| Payment processors | Basic, Financial Information |
| Market data providers | Trading, Usage Information |
| Technology infrastructure providers | All categories as needed |
| Clearing and settlement providers | Trading, Financial Information |
Legal and Regulatory Sharing
We may share your information:- To comply with legal or regulatory requests
- To detect, investigate, or prevent fraud
- To protect QFEX, users, and the public
- In connection with legal disputes or market surveillance
Business Transfers
If QFEX undergoes a merger, acquisition, or restructuring, personal data may be transferred as part of that transaction.4. How Long We Retain Your Personal Information
We retain data for as long as necessary to:- Operate our platform,
- Comply with legal and regulatory obligations (e.g., Investment Business Act),
- Prevent fraud and ensure security,
- Maintain required trading and transaction records.
5. Children’s Personal Information
Our platform is not directed to individuals under 18.If we discover that someone under 18 has provided personal information, we will delete it promptly and close any related accounts.
6. Your Privacy Rights and Choices
Depending on your jurisdiction, you may have the following rights:- Access – Request a copy of your information
- Rectification – Correct inaccurate or incomplete information
- Deletion – Request deletion of your data
- Restriction – Limit how we process your information
- Objection – Object to processing based on legitimate interest
- Portability – Request a portable copy of your data
- Withdraw Consent – Withdraw consent for optional processing
Informational Communications
You may opt out by:- Adjusting account settings
- Using unsubscribe links in emails
- Contacting support
7. Data Security
We use technical and organizational safeguards to protect your personal information, including:- Encryption of sensitive data
- Access controls and authentication
- Regular security audits and risk assessments
- Employee training in data protection
- Incident response procedures
- Secure infrastructure and MFA
- Continuous monitoring and threat detection
⚠️ No system is 100% secure. However, QFEX maintains rigorous standards to minimize risk.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically.You will be notified of material changes via:
- Updates on our website
- Email notifications
- Notices within our trading platform