Introduction
QFEX Inc. (“QFEX,” “we,” “us,” or “our”) respects and protects the privacy of those who visit our website (“Users”) and those who sign up for and access our services (“Clients”) — collectively referred to as “you” or “your.” This Privacy Policy explains how we collect, use, and share personal information when you explore, sign up for, or access our trading platform, including services offered on our website and related trading features. By accessing and using our trading platform, you accept this Privacy Policy and its terms.If you do not wish for your personal information to be collected, used, or disclosed as described here — or if you are under 18 years of age — please stop using our platform.
Key Highlights
- We collect and use your information to provide and improve our trading platform, ensure security, and meet legal obligations.
- We share your information with trusted third parties and service providers to operate the platform and comply with legal requirements.
- You have privacy rights to request access, correction, or deletion of data we hold about you.
- Questions? Contact privacy@qfex.com.
1. What Information We Collect
We collect information in three main ways: information you provide, information collected automatically, and information obtained from third parties.Information You Provide to Us
Information Collected Automatically
Information We Obtain from Third Parties
2. How We Use Your Information
We use personal information to deliver, operate, and improve the QFEX trading platform, ensure security, and comply with regulations.A. Data Use Necessary to Perform Our Agreement with You
B. Data Use to Comply with Legal Obligations
C. Data Use for Our Legitimate Interests
D. Data Use Based on Your Consent
3. How and Why We Share Your Information
We share information with trusted third parties to operate the platform, comply with laws, and provide seamless service.Service Providers
Legal and Regulatory Sharing
We may share your information:- To comply with legal or regulatory requests
- To detect, investigate, or prevent fraud
- To protect QFEX, users, and the public
- In connection with legal disputes or market surveillance
Business Transfers
If QFEX undergoes a merger, acquisition, or restructuring, personal data may be transferred as part of that transaction.4. How Long We Retain Your Personal Information
We retain data for as long as necessary to:- Operate our platform,
- Comply with legal and regulatory obligations (e.g., Investment Business Act),
- Prevent fraud and ensure security,
- Maintain required trading and transaction records.
5. Children’s Personal Information
Our platform is not directed to individuals under 18.If we discover that someone under 18 has provided personal information, we will delete it promptly and close any related accounts.
6. Your Privacy Rights and Choices
Depending on your jurisdiction, you may have the following rights:- Access – Request a copy of your information
- Rectification – Correct inaccurate or incomplete information
- Deletion – Request deletion of your data
- Restriction – Limit how we process your information
- Objection – Object to processing based on legitimate interest
- Portability – Request a portable copy of your data
- Withdraw Consent – Withdraw consent for optional processing
Informational Communications
You may opt out by:- Adjusting account settings
- Using unsubscribe links in emails
- Contacting support
7. Data Security
We use technical and organizational safeguards to protect your personal information, including:- Encryption of sensitive data
- Access controls and authentication
- Regular security audits and risk assessments
- Employee training in data protection
- Incident response procedures
- Secure infrastructure and MFA
- Continuous monitoring and threat detection
⚠️ No system is 100% secure. However, QFEX maintains rigorous standards to minimize risk.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically.You will be notified of material changes via:
- Updates on our website
- Email notifications
- Notices within our trading platform