Introduction
QFEX Inc. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this privacy policy. This policy describes the types of information we may collect about you or that you may provide when you use our Services, and our data collection and handling practices with respect to the Services. This privacy policy is part of the Terms of Use applicable to the use of our Services. Please review this policy together with the Terms of Use closely, to understand all of your rights and obligations, and how we operate our Services. Any capitalized terms used but not defined in this policy shall have the meanings ascribed to them in the Terms of Use. YOU ACKNOWLEDGE THAT WE MAY USE SERVICE PROVIDERS AND THIRD-PARTY TECHNOLOGIES, INCLUDING COOKIES, PIXELS, WEB BEACONS, ANALYTICS SERVICES, AND OTHER TECHNOLOGIES THAT TRACK YOUR ACTIVITIES AND COLLECT DATA ABOUT YOU AS YOU NAVIGATE OUR SERVICES. THESE THIRD PARTIES AND SERVICE PROVIDERS MAY INTERCEPT YOUR COMMUNICATIONS, COLLECT DATA ABOUT YOU, MONITOR YOUR INTERACTIONS WITH THE SERVICES, TRACK YOUR ACTIVITIES ON OUR SERVICES AND ACROSS DIFFERENT CHANNELS, AND MAY COLLECT ENOUGH INFORMATION ABOUT YOU AS YOU USE OUR SERVICES TO BE ABLE TO IDENTIFY YOU ON THEIR OWN PLATFORMS (E.G., SOCIAL MEDIA PIXELS). BY USING THE SERVICES, YOU SPECIFICALLY CONSENT TO THIS INTERCEPTION, TRACKING AND DATA COLLECTION. This privacy policy applies to information we collect:- On the Services.
- In email, text, and other electronic messages between you and the Services, and other activities you engage in on the Services.
- Through mobile and desktop applications, if any, that you download from the Services, if this policy is posted to them.
- When you interact with our advertising and applications on third-party websites and services, if such advertising or applications include links to this policy.
- Through any other means associated with or relating to the Services.
- Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries).
- Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Services.
1. Age Restrictions
Our Services are not intended for children under eighteen (18) years of age. No one under age eighteen (18) may provide any personal information to us or on or through the Services. We do not knowingly collect personal information from or about children under the age of sixteen (16). If you are under sixteen (16), do not use or provide any information on the Services or on or through any of their features or register on the Services (if such feature is available), engage in any transactions on the Services, use any of the interactive or public comment features of the Services (if such feature is available), or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under sixteen (16) years of age, we will delete that information, to the extent technologically feasible. If you believe we might have any information from or about a child under the age of sixteen (16), please contact us at privacy@qfex.com.2. Information We Collect About You and How We Collect It
We and our service providers may collect several types of information from and about users of our Services (some of which is considered “personal information” pursuant to applicable law), including:- Identifiers, such as name, mailing address, e-mail address, telephone number, username, password, digital wallet address, or any other information that the Services collect, which applicable law may consider personally identifiable, personal information, personal data, and other such designations.
- Your Feedback and quotations.
- Usernames, screennames, handles, or other identifiers relating to your social media or blockchain accounts.
- Information about the devices you use to access the Services.
- Your internet protocol (IP) address.
- Device identifiers such as an Apple Identifier for Advertisers or Android/Google Advertising ID, or another unique identifier.
- Your device characteristics and functionality (including information about your operating system, hardware, mobile network, browser, browser language, etc.).
- Information about software you may be using when connecting to or using the Services, including the type and version thereof.
- Information about our Services that you are using (e.g., what version of our command line code).
- Referring and exit web pages and URLs.
- Your browsing history, including the areas within our Services that you visit and your activities there, including remembering you and your preferences.
- Your digital wallet activity relating to supported deposits and withdrawals.
- Information about your transaction history and associated fees paid or received.
- Information about your digital assets.
- Your device location or other geolocation information.
- Certain other device data, including the time of day you visit our Services.
- Information about your internet connection and internet provider.
- Information included in any User Contribution.
- Your activity on the Services, including your posts and any information contained therein.
- Information collected through links you interact with across our Services (including in our communications sent to you).
- Directly from you when you provide it to us and when you interact with the Services, such as when filling in forms on the Website or otherwise on the Services (including when you register for an account, or request something from us, if any such features are available to you).
- Automatically as you use or navigate through the Services, including through the use of cookies, web beacons, and other tracking technologies (including information about your network or computing device) and analytics services.
- From third parties, for example, our business partners and service providers.
- Records and copies of your correspondence (including email addresses), if you contact us through the Services.
- When you engage in transactions on our Services.
- When you run searches on our Website.
- When you contact our customer service agents, if available.
3. Automatic Data Collection Technologies
As you navigate through and interact with our Services, we may use third-party automatic data collection technologies to collect certain information about you, your equipment, your technology providers, and your activities, including:- Details of your activities on and visits to the Services, including traffic data, browsing patterns, location data, logs, and other communication data, and the resources that you access and use on the Services.
- Information about the software you use (including your own and ours).
- Information about your device and about your internet connection and service provider, as set forth above.
- Allow you to use and access the Services.
- Prevent fraudulent activity and improve security functionality.
- Assess the performance of the Services, including as part of our analytic practices or otherwise to improve the content, products or services offered through the Services.
- Offer you enhanced functionality when accessing the Services, including identifying you when you return or sign into our Services, and keeping track of your specified preferences.
- Market our, our affiliates’ or third parties’ products or services to you.
- Deliver content relevant to your interests on our Services and third-party sites based on how you interact with our advertisements and/or content.
- Estimate our audience size and usage patterns.
- Speed up your searches.
- Analyze our services and products and perform market research.
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. Note that while you can set your browser to not allow cookies, we may not be able to honor that request, and may track your activity and collect information about you and your online activities even when the browser is set to “do not track.”
- Flash Cookies. Certain features of our Services may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Services. Flash cookies are not managed by the same browser settings as are used for browser cookies and you may not be able to shut down our collection of and use of information through this technology.
- Web Beacons, Pixels and Tags. Pages of our Services and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
- Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Services, such as information about the links you click on.
- ETag, or entity tag. An ETag, or entity tag, is a feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. It is one of several mechanisms that HTTP provides for web cache validation. These allow websites to be more efficient and not serve content again when data is already cached and ready to view.
- Fingerprinting. Fingerprinting refers to the collection and analysis of information from your device, such as your operating system, plug-ins, system fonts and other data, for purposes of identification.
- Recognition Technologies. Recognition technologies refers to various technology features used by websites, including application of statistical probability to data sets, which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices is the same user).
- Log Files. These track actions occurring on our Services, and which help us collect your IP address, browser type, Internet service provider, the webpages from which you came or to which you go before and after visiting our Services, and the date and time of your visits.
4. Behavioral Advertising
We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of certain targeted advertising, and learn more about your options related to such advertising, by using the links below:- NAI: Opt-Out of Interest Based Advertising by participating NAI members at: https://optout.networkadvertising.org/
- Digital Advertising Alliance: Opt-Out of Interest Based Advertising by participating DAA members at: https://optout.aboutads.info/
5. Do Not Track
Do Not Track (“DNT”) is a concept promoted by certain regulatory authorities and industry groups for development and implementation of a mechanism that would allow internet users to control the tracking of their online activities across websites. Currently, various browsers (including Internet Explorer, Firefox, and Safari) offer a DNT option that allows a user to set a preference in the browser to not have his/her activities on the internet tracked. You can usually access your browser’s DNT option in your browser’s preferences. When a user’s browser is set to DNT, some cookies and other tracking technologies may become inactive, depending on how the website visited responds to DNT browser settings. If that occurs, the website visited will not recognize you upon return to that website, save your passwords or user names, and some other features of a website may become unavailable or not function properly. Given lack of standards in the industry, and the industry’s move to newer technologies to track user preferences, our Services may not honor DNT settings at this time.6. Third-Party Use of Cookies and Other Tracking Technologies
Some content or applications, including advertisements, on the Services may be served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ technologies or how they may be used. If you have any questions about their use of your information, you should contact the responsible provider directly.7. How We Use Your Information
We may use information that we collect about you or that you provide to us, including any personal information:- To make the Services available.
- To provide you with information, products, or services that you request from us.
- To market our, our affiliates’ or third parties’ products or services to you, including by sending you marketing emails.
- To enable our affiliates and third parties to serve you with advertisements on or through the Website.
- To fulfill any other purpose for which you provide it.
- To provide you with notices about your activities, account, and/or the Services.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection, if needed.
- To notify you about changes to the Services, or any products or services we offer or provide through them.
- To allow you to participate in interactive features on our Services, if any.
- To develop and improve our products and services.
- For behavioral tracking, profiling and advertising.
- For any other purpose as needed for our business.
- To provide customer support, if available.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
- To contact you about our own and third-parties’ goods and services that we think may be of interest to you.
- To enable us and our service providers to display advertisements to our advertisers’ target audiences.
8. Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information:- To our affiliates.
- To contractors, service providers, and other third parties we use to support our business and assist us in providing services and offering our products and performing KYC.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets or stock, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Services users is among the assets transferred.
- To third parties to market their products or services to you.
- To fulfill the purpose for which you provide it.
- To provide customer support if such features are available.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
- To comply with any court order, law, or legal process, including responding to any government or regulatory request.
- To enforce or apply the Terms of Use, including this privacy policy, and any other agreements between us, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.